Shiphao

Shiphao is a china based goods delivery application and it is known to offer the most reasonable prices to send items out of China. This advanced application helps user instantly search shipping companies from china delivering to the destination. The inbuilt powerful filters used in the application helped user choose the desired shipping date and evaluate prices offered by the companies in one click.

It also helps you keep a track of your order status until your shipment reaches the destination. The application is available in multi-language and caters to English, Chinese, Arabic, and Russian speakers.

Simple user interface to search, upload shipping information, pay online, get notified and track shipment are some of the features that makes it ahead of the competitors. The application automatically check and review the order details including the total bill and clearance tax if applied. Thus helping users with the exact prices.

Users can add or remove boxes before finalizing the order and you can pay online using multiple payment options. To make this even more convenient of the users, the application has a active chat option that allows users to resolve all your queries instantly by chatting with Shiphao support team.

For shiphao their customers are the backbone of their business. When they approached Sphinx Solutions for their goods and service delivery application they mentioned that they want to maintaining exclusivity and personal communication with their customers. They wanted their customers needs are effectively addressed, communicated till the time their order is received. They wanted to build a brand based on customer loyalty.

Addition to the the customer loyalty they wanted to meet the evolving consumer perception and maintaining quality standards with their ios and android mobile application.

After complete ideation of the project, we started with the design and wireframing of the application. This will help Shiphao have a clear understading of the application usability and customer experience.

Sphinx Solutions used the functionalities like chatbot, ratings and reviews system, push notifications and others to make Shiphao a customer friendly application.

Our team at Sphinx Soltuions did a through research on features offered by the competitors and suggested Shiphao to accommodate them. We used this information to formulate our user interview questions and will revisit them when making workflow and design decisions.

The latest features and smooth customer experience allowed Shiphao gain new customers, increase average order value and encourage recurring purchasing. The customizations and robust platform provided a strong foundation for continued growth.

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